FAQ from CX Assist
What is CX Assist?
CX Assist is an AI-powered email assistant that automates responses to your incoming emails using data you provide. It reduces manual effort and helps you stay on top of your inbox with minimal input.
How to use CX Assist?
Simply upload your training content, set preferences for email handling, and let CX Assist take care of the rest. You can toggle it on or off anytime based on your availability.
What is CX Assist and what does it do?
CX Assist acts as a virtual email assistant trained on your content. It reads and responds to emails with accuracy, mimicking your tone and style to maintain brand consistency.
How does CX Assist use AI to respond to emails?
It uses advanced natural language processing to understand the intent of incoming messages and crafts responses based on your training data and selected personas.
What are pre-set personas and how do they work?
Personas like Support, Sales, and Generalist help tailor responses to different types of emails. Each persona has a unique tone and approach to suit various communication needs.
Why do I need a credit card for the free plan?
To maintain a secure environment and prevent abuse of the system, a credit card is required for identity verification.
How do I set up CX Assist to manage my email account?
Connect your Google account, grant permissions, upload your content, and activate the assistant. You can adjust settings and control CX Assist anytime.
What email providers are supported by CX Assist?
Currently, CX Assist integrates seamlessly with both personal and business Gmail accounts.
Can CX Assist handle multiple email accounts?
Each CX Assist account supports one email address. It can be used for individual or shared departmental inboxes.
Is CX Assist capable of understanding and replying in different languages?
Yes, CX Assist supports over 50 languages, making it ideal for global communication.
How do I ensure that sensitive information in my emails is protected?
CX Assist adheres to strict data privacy standards. Your email content is only accessed via secure APIs with Google and OpenAI, and is never shared or sold.
What happens if CX Assist receives an email that it cannot accurately respond to?
In such cases, the email is automatically forwarded to your designated inbox for manual handling.
Can CX Assist handle attachments in emails?
Currently, CX Assist does not process email attachments. However, it can respond based on the body of the email.
Can I integrate CX Assist with other tools or services?
At the moment, CX Assist is designed to work exclusively with Gmail accounts.
How can I reply to an email personally instead of using CX Assist?
You can adjust the check interval to give yourself time to respond manually before the AI steps in.
How can I provide feedback on the responses generated by CX Assist?
Send your feedback directly to our support team at [email protected].
How is CX Assist different from other email automation tools?
Unlike traditional tools that require manual rule-setting and templates, CX Assist learns from your content and generates natural, context-aware replies without the need for scripting.
Are there any limitations on the volume of emails that CX Assist can process?
Personal plans support up to 5,000 outgoing emails per month, while business plans allow up to 25,000. Custom plans are available for high-volume users.
How can I ensure that CX Assist's responses reflect my brand's tone and voice?
Upload a brand style guide or similar document to train the AI on your preferred tone and communication style.
What support options are available if I encounter issues with CX Assist?
Our support team is available via email at [email protected] for prompt assistance.
How frequently is CX Assist updated, and will I receive updates automatically?
New features and improvements are rolled out regularly, and all subscribers receive them automatically.
How is the pricing structured for CX Assist?
We offer a free trial, a personal plan, and a business plan. You're charged based on the number of emails CX Assist sends each month.
Is there a trial period for CX Assist? How do I sign up for it?
Yes, we offer a free plan with limited features. You can sign up by choosing the Free option on our website.
What is the cancellation policy if I no longer wish to use CX Assist?
You can cancel your subscription anytime without any long-term commitments or contracts.
Are there any training resources or documentation available for new users?
Yes, we provide onboarding materials and support documentation on our website. Custom training is also available upon request.
Can CX Assist detect and filter out spam or malicious content?
While CX Assist doesn't actively filter spam, it does not engage with suspicious links or attachments, reducing the risk of phishing or malware exposure.
