FAQs About Wing VA
What is Wing VA?
Wing VA is a fully managed virtual assistant platform designed for businesses, startups, and executives. It provides personalized assistants to handle a variety of tasks, allowing you to concentrate on strategic priorities.
How do I use Wing VA?
Sign up on the website, submit your job details, and you'll be connected with a Customer Success Manager. They'll assist you in assigning tasks to your dedicated virtual assistant. You can communicate through various platforms like web apps, mobile apps, Slack, or phone.
Is my assistant exclusive to me?
Yes, your assistant is solely dedicated to handling your tasks during the agreed hours.
When will my assistant be available?
You decide! Wing assistants are adaptable to global time zones.
Will Wing sign an NDA?
Absolutely, Wing can sign an NDA covering the relationship. However, non-compete clauses are not accepted.
Can I access Wing VA globally?
Yes, Wing VA is accessible worldwide, with English as the primary language. Bilingual options are also available.
What does 'unlimited work' entail?
Within the agreed hours, you can assign as much work as needed. The speed of completion depends on task complexity.
Do you offer 24/7 availability?
Standard plans include 4 or 8 hours daily, five days a week. Custom options like 8/7, 16/5, 16/7, 24/5, and 24/7 can be arranged.
How can I communicate with Wing VA?
Communication channels include web apps, Slack, mobile apps, dedicated phone numbers, email, or custom methods upon request.
Who are the assistants?
Wing assistants are highly qualified individuals fluent in English, sourced globally. They undergo extensive vetting, training, and testing, supervised by experienced managers.
How quickly will I receive responses?
Wing guarantees a response time of 3 minutes. Task completion times vary based on complexity.
Can Wing VA integrate with my software?
Yes, Wing VA can integrate with any software you use. Simply provide the necessary access or instructions.
How does customer support function?
Wing VA offers round-the-clock customer support across all plans. You can reach out via the web app or have your assistant relay concerns to the support team. A dedicated Client Success Manager is also available for assistance.